All of my course materials have been moved to Google Classroom. As such, this website is now just a directory of my publications. I update the directory every few months. If you are looking for something that is not yet posted here, feel free to send me an email.
Associate Professor of Marketing
Gabelli School of Business
New York City
Last update: April 2020
"Service Conversation: Advisory, Relational, and Transformative Approaches," with Marina Carnevale, Richard Kedzior, and Anton Siebert, Journal of Services Marketing, forthcoming.
"Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals," with Anton Siebert, Andrew Lindridge, and Cláudia Simões, Journal of Marketing, 2020.