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Hi there.
Thanks for visiting. If you're looking for something that is not yet posted here, feel free to send me an email. Ahir Gopaldas Robert B. McKeon Endowed Chair in Business Associate Professor of Marketing Gabelli School of Business Fordham University New York City fordham.edu/ahir-gopaldas |
Recent Publications
"Designing Servicescapes for Transformative Service Conversations: Lessons from Mental Health Services," with Anton Siebert and Burcak Ertimur, Journal of Consumer Marketing, forthcoming. "Service Conversation: Advisory, Relational, and Transformative Approaches," with Marina Carnevale, Richard Kedzior, and Anton Siebert, Journal of Services Marketing, forthcoming. "Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals," with Anton Siebert, Andrew Lindridge, and Cláudia Simões, Journal of Marketing, 2020. |